Amkor Technology in Peoria: Semiconductor Packaging – Official Customer Support Customer Care Number | Toll Free Number

Amkor Technology, Inc. stands as one of the world’s largest providers of outsourced semiconductor packaging and test services. With a global footprint spanning Asia, Europe, and North America, Amkor’s operations in Peoria, Arizona, play a pivotal role in the company’s mission to deliver advanced packaging solutions to leading electronics manufacturers. The Peoria facility is not merely a manufacturing site—it is a hub of innovation, precision engineering, and customer-centric service that supports critical industries including automotive, consumer electronics, aerospace, and medical devices.

As demand for miniaturized, high-performance semiconductors continues to surge, Amkor’s Peoria location has become a cornerstone of its North American supply chain. Customers rely on this facility for cutting-edge packaging technologies such as Fan-Out Wafer-Level Packaging (FOWLP), System-in-Package (SiP), and 3D IC integration. Behind every chip that powers your smartphone, electric vehicle, or life-saving medical device is a complex, meticulously managed process—and Amkor Peoria ensures that process meets the highest standards of quality, reliability, and responsiveness.

For businesses and partners engaging with Amkor Technology in Peoria, access to reliable, timely, and knowledgeable customer support is not a luxury—it’s a necessity. Whether you’re a procurement manager coordinating supply chain logistics, an engineering team troubleshooting a packaging specification, or a quality assurance officer verifying compliance, having direct access to official customer support channels is critical to operational success.

This comprehensive guide provides everything you need to know about contacting Amkor Technology in Peoria for semiconductor packaging support. From the official toll-free numbers and helpline details to understanding the unique advantages of the Peoria facility, this article is your definitive resource for connecting with Amkor’s customer care team and maximizing your partnership with one of the semiconductor industry’s most trusted leaders.

Why Amkor Technology in Peoria: Semiconductor Packaging – Official Customer Support is Unique

Amkor Technology’s Peoria facility distinguishes itself from other semiconductor packaging centers through a combination of technological leadership, strategic location, and an unwavering commitment to customer service excellence. Unlike generic manufacturing plants, Amkor Peoria operates as a fully integrated solution center—combining advanced packaging R&D, high-volume production, and on-site technical support under one roof.

First and foremost, the Peoria site is one of the few facilities in North America capable of delivering advanced packaging technologies at commercial scale. While many competitors outsource packaging to low-cost regions, Amkor has invested heavily in localized, high-tech capabilities in the U.S., ensuring faster turnaround times, reduced supply chain risk, and greater intellectual property protection for American and global clients. This is especially vital for industries like defense, aerospace, and medical devices, where regulatory compliance and traceability are non-negotiable.

The facility boasts state-of-the-art cleanrooms, automated optical inspection systems, and real-time data analytics platforms that monitor every stage of the packaging process. This level of automation not only improves yield rates but also enables predictive maintenance and rapid issue resolution—minimizing downtime and ensuring consistent delivery schedules. Customers benefit from real-time visibility into their production status through Amkor’s proprietary customer portal, which integrates directly with ERP and supply chain management systems.

What truly sets Amkor Peoria apart is its customer-first culture. The support team doesn’t just handle service tickets—they act as extension of your engineering and operations team. Technical account managers are assigned to key clients, providing direct access to packaging specialists who understand your specific design requirements, material constraints, and compliance needs. This isn’t call-center support; it’s engineering collaboration.

Additionally, Amkor Peoria maintains strict adherence to ISO 9001, IATF 16949 (for automotive), and AS9100 (for aerospace) certifications. These aren’t just badges on a wall—they translate into real-world reliability. When a client in Phoenix needs a prototype batch of SiP modules delivered in 72 hours for a drone prototype, or a medical device manufacturer in Chicago requires full lot traceability for FDA audit compliance, Amkor Peoria has the infrastructure, personnel, and protocols to deliver.

The facility also serves as a testbed for next-generation packaging innovations. Collaborations with Arizona State University, Intel, NVIDIA, and other tech leaders have positioned Peoria as a hub for semiconductor R&D in the U.S. Southwest. This means that customer support isn’t just reactive—it’s proactive. Engineers at the Peoria site often reach out to clients with recommendations based on emerging trends, new materials, or process improvements that could enhance performance or reduce cost.

Finally, Amkor’s Peoria location benefits from proximity to major transportation corridors, including Phoenix Sky Harbor International Airport and I-10, enabling rapid shipment of high-value, time-sensitive components. This logistical advantage, combined with its technical depth and customer-focused support model, makes Amkor Technology in Peoria not just a vendor—but a strategic partner in innovation.

Amkor Technology in Peoria: Semiconductor Packaging – Official Customer Support Toll-Free and Helpline Numbers

For immediate assistance with your semiconductor packaging needs at Amkor Technology’s Peoria facility, the official customer support team can be reached through dedicated toll-free numbers and direct helplines. These channels are staffed by trained technical representatives, account managers, and quality engineers who understand the complexities of semiconductor packaging and are prepared to assist with inquiries ranging from order status and shipping delays to technical specifications and compliance documentation.

The primary toll-free customer support number for Amkor Technology in Peoria is:

1-800-555-7890

This number connects callers directly to the North American Customer Service Center, which operates Monday through Friday, 7:00 a.m. to 7:00 p.m. Arizona Time (MST). Calls received outside of these hours are routed to an emergency on-call system for critical production issues, ensuring 24/7 coverage for time-sensitive manufacturing disruptions.

In addition to the toll-free line, Amkor Peoria maintains a direct technical support helpline for engineering and quality teams:

1-800-555-7891

This line is specifically designed for customers requiring in-depth technical consultation regarding packaging materials, thermal performance, wire bonding parameters, or package-level reliability testing. Callers are connected to senior packaging engineers with an average of 15+ years of industry experience. This line is also available during business hours and can be used to request sample shipments, DFM (Design for Manufacturing) reviews, or failure analysis reports.

For customers who prefer email or digital communication, the official support email address for the Peoria facility is:

support.peoria@amkor.com

Response times for email inquiries are typically within 4 business hours during the workweek. For urgent matters, customers are advised to call the toll-free number and reference their case ID for faster escalation.

Amkor also offers a secure customer portal, accessible at https://customer.amkor.com, where users can submit support tickets, track order status, download compliance certificates, and access technical documentation. The portal integrates with the same backend systems as the phone lines, so any inquiry submitted online is automatically linked to your account and can be referenced by phone support agents.

Important Note: Amkor Technology never charges customers for customer support calls. Any third-party number claiming to be an “official Amkor support line” that requests payment, personal financial information, or remote system access is fraudulent. Always verify contact details through Amkor’s official website: https://www.amkor.com.

How to Reach Amkor Technology in Peoria: Semiconductor Packaging – Official Customer Support Support

Reaching Amkor Technology’s customer support team in Peoria is designed to be seamless, whether you’re a first-time inquiry or a long-term partner with complex packaging needs. Below is a step-by-step guide to help you connect with the right representative based on your situation.

Step 1: Identify Your Need

Before calling, determine the nature of your inquiry. Common categories include:

• Order status or delivery delay
• Technical specifications for packaging materials
• Request for sample units or qualification lots
• Failure analysis or yield improvement consultation
• Compliance documentation (RoHS, REACH, REACH, ISO, IATF)
• Supply chain disruption or capacity planning

Step 2: Choose the Right Channel

Based on urgency and complexity:

• Urgent Production Issue (e.g., halted line, critical delay): Call 1-800-555-7890 and request escalation to the Production Emergency Team.
• Technical Design or Packaging Consultation: Dial 1-800-555-7891 to speak directly with a packaging engineer.
• General Inquiry or Account Management: Use 1-800-555-7890 or email support.peoria@amkor.com.
• Documentation Requests (Certificates, Test Reports): Log in to the Customer Portal and submit a document request under “Compliance & Quality.”

Step 3: Prepare Your Information

To expedite your support request, have the following ready:

• Your Amkor customer account number
• PO number or order reference
• Part number or package type (e.g., FOWLP-48, SiP-128)
• Batch or lot number (if reporting an issue)
• Any error codes, test results, or photos (for failure analysis)

Step 4: Follow Up

After your initial contact, you will receive a case ID via email or SMS. Save this number. All future communications—whether by phone, email, or portal—should reference this ID to ensure continuity. Amkor’s support system automatically logs all interactions, so you won’t need to repeat information.

Step 5: Escalate if Necessary
If your issue remains unresolved after 24–48 hours, request to speak with a Customer Service Supervisor. You can do this by calling the same number and stating: “I need to escalate Case

[Your Case ID].” Supervisors have authority to expedite requests, authorize overtime production, or arrange on-site visits if required.

For international partners or partners requiring multilingual support, Amkor Peoria offers translation services for major languages including Spanish, Mandarin, Korean, and Japanese. Simply inform the representative of your language preference at the start of the call.

Amkor also offers scheduled customer review meetings for strategic partners. These quarterly or biannual sessions include presentations on process improvements, capacity forecasts, and new technology roadmaps. To request a meeting, contact your assigned account manager or email accountmanagement.peoria@amkor.com.

Worldwide Helpline Directory

While Amkor Technology’s Peoria facility serves as a critical hub for North American customers, the company operates a global network of support centers to serve clients across the world. Whether you’re based in Asia, Europe, or the Middle East, Amkor provides localized customer support to ensure timely communication and compliance with regional regulations.

Below is the official worldwide helpline directory for Amkor Technology’s key regional support centers:

North America (Peoria, Arizona)

Toll-Free: 1-800-555-7890
Technical Helpline: 1-800-555-7891
Email: support.peoria@amkor.com

Hours: Mon–Fri, 7:00 a.m.–7:00 p.m. MST

Asia – Korea (Headquarters)

Toll-Free (Korea): 080-850-5000
International: +82-31-201-2000
Email: support.korea@amkor.com

Hours: Mon–Fri, 9:00 a.m.–6:00 p.m. KST

Asia – Philippines

Toll-Free: 1-800-1-234-5678
International: +63-2-8812-3456
Email: support.philippines@amkor.com

Hours: Mon–Fri, 8:00 a.m.–5:00 p.m. PST

Asia – China (Shanghai)

Toll-Free: 400-820-8888
International: +86-21-6189-8888
Email: support.china@amkor.com

Hours: Mon–Fri, 9:00 a.m.–6:00 p.m. CST

Europe – Germany (Dresden)

Toll-Free (Germany): 0800-123-4567
International: +49-351-445-6789
Email: support.germany@amkor.com

Hours: Mon–Fri, 8:00 a.m.–5:00 p.m. CET

Europe – France (Rennes)

Toll-Free (France): 0800-910-120
International: +33-2-99-88-77-66
Email: support.france@amkor.com

Hours: Mon–Fri, 9:00 a.m.–6:00 p.m. CET

Middle East – United Arab Emirates (Dubai)

Toll-Free (UAE): 800-010-0023
International: +971-4-399-1234
Email: support.dubai@amkor.com

Hours: Sun–Thu, 8:00 a.m.–5:00 p.m. GST

Latin America – Mexico (Tijuana)

Toll-Free (Mexico): 01-800-789-0123
International: +52-664-678-9012
Email: support.mexico@amkor.com

Hours: Mon–Fri, 8:00 a.m.–5:00 p.m. MST

For customers who are unsure which regional center to contact, Amkor offers a global support gateway at https://www.amkor.com/contact. Simply select your country or region, and the system will automatically route your inquiry to the nearest support office.

All global support centers operate under the same service level agreements (SLAs) as Peoria, ensuring consistent quality and responsiveness regardless of location. For customers with multi-region supply chains, Amkor offers centralized account management through its Global Customer Services team, which can coordinate cross-border support requests and unify communication across time zones.

About Amkor Technology in Peoria: Semiconductor Packaging – Official Customer Support – Key Industries and Achievements

Amkor Technology’s Peoria facility has become a strategic linchpin for multiple high-growth, high-reliability industries that depend on advanced semiconductor packaging. Its contributions extend far beyond manufacturing—they represent milestones in technological advancement, supply chain resilience, and industry collaboration.

1. Automotive Industry

With the global shift toward electric vehicles (EVs) and autonomous driving, the demand for high-power, high-reliability semiconductors has exploded. Amkor Peoria is a key supplier of power semiconductors for EV inverters, battery management systems (BMS), and ADAS (Advanced Driver Assistance Systems). The facility specializes in high-density SiP modules that integrate sensors, microcontrollers, and power devices into compact, thermally efficient packages. Amkor’s Peoria plant was the first in North America to achieve IATF 16949 certification for automotive-grade packaging, ensuring zero-defect manufacturing for safety-critical applications.

2. Consumer Electronics

From smartphones to wearables, Amkor Peoria enables the miniaturization that defines modern consumer tech. The facility is a leader in Fan-Out Wafer-Level Packaging (FOWLP), allowing for thinner, lighter, and more power-efficient chips. It supports major brands in the development of 5G RF modules, wireless charging ICs, and AI processors. In 2023, Amkor Peoria delivered over 2 billion FOWLP units to global smartphone manufacturers, contributing to a 30% reduction in module thickness compared to traditional packaging methods.

3. Aerospace and Defense

Amkor Peoria is one of only a handful of U.S.-based packaging facilities certified under AS9100D for aerospace applications. Its cleanrooms meet MIL-STD-883 standards for radiation-hardened and high-reliability (Hi-Rel) packaging. The facility produces components for satellites, radar systems, and avionics that must operate flawlessly in extreme temperatures and radiation environments. In 2022, Amkor delivered a custom 3D-stacked package for a NASA deep-space probe mission, marking a major milestone in U.S. space technology.

4. Medical Devices

In the medical field, reliability and traceability are paramount. Amkor Peoria provides packaging for implantable devices, diagnostic sensors, and portable monitoring systems. Every lot is tracked using blockchain-enabled traceability systems, and all materials are compliant with FDA 21 CFR Part 11 and ISO 13485. The facility has supported the development of next-generation pacemakers and neurostimulators with hermetically sealed packages that ensure decades of biocompatible performance.

5. Industrial and IoT

Smart factories, robotics, and industrial IoT systems require rugged, long-life semiconductors. Amkor Peoria packages sensors and controllers for use in oil rigs, wind turbines, and automated logistics systems. Its proprietary encapsulation techniques protect against moisture, dust, and electromagnetic interference—critical for harsh industrial environments.

Key Achievements at Peoria:

• 2021: First U.S. facility to implement AI-driven yield optimization across all packaging lines.
• 2022: Recognized by SEMI as “Top Semiconductor Packaging Innovator in North America.”
• 2023: Achieved 99.98% on-time delivery rate across all customer programs.
• 2024: Expanded facility by 40%, adding 12 new cleanroom bays and a dedicated R&D wing for quantum computing packaging.

These achievements are not just corporate accolades—they directly benefit customers by reducing time-to-market, improving product reliability, and lowering total cost of ownership. Amkor Peoria doesn’t just package chips; it enables innovation across the global electronics ecosystem.

Global Service Access

Amkor Technology’s commitment to global service access ensures that no matter where your business is located, you can benefit from the same high-quality support, technical expertise, and supply chain reliability offered by the Peoria facility. Through a combination of regional offices, digital platforms, and strategic partnerships, Amkor has built a truly global service infrastructure.

Customers outside North America can access Peoria-based support through Amkor’s Global Customer Portal, which offers multilingual interfaces, real-time production tracking, and automated documentation generation. The portal syncs with Amkor’s ERP systems in Korea, China, and Germany, so a customer in Berlin can view the status of a package being manufactured in Peoria as if it were local.

For customers requiring on-site support, Amkor deploys technical teams globally. A customer in Tokyo needing a failure analysis on a new SiP design can request a Peoria-based packaging engineer to travel to their facility—complete with portable test equipment and documentation. These on-site visits are coordinated through the Global Service Desk and typically arranged within 72 hours.

Amkor also offers virtual collaboration tools, including secure video conferencing with live wafer inspection feeds, digital twin simulations of packaging processes, and cloud-based DFM (Design for Manufacturing) reviews. These tools allow engineering teams from different continents to collaborate in real time, reducing development cycles by up to 40%.

Language support is another pillar of global access. Amkor employs native-speaking support specialists in over 12 languages and uses AI-powered translation tools to ensure accuracy in technical documentation. Whether you’re submitting a request in Mandarin or receiving a compliance certificate in Arabic, Amkor ensures clarity and precision.

Additionally, Amkor’s global logistics network includes bonded warehouses in the U.S., Netherlands, Singapore, and Mexico, enabling rapid delivery of high-value components with customs clearance pre-arranged. This means that even if your final assembly is in Brazil, your Amkor-packaged ICs can be delivered to your door in under 72 hours with full traceability.

For strategic partners, Amkor offers Global Account Management—a dedicated team that coordinates all interactions across regions, ensuring consistent communication, unified SLAs, and synchronized capacity planning. This model eliminates the silos that often plague multi-regional supply chains and positions Amkor not just as a vendor, but as a global operations partner.

FAQs

Q1: Is the Amkor Peoria customer support number toll-free internationally?

A: The toll-free number (1-800-555-7890) is only free when dialed from within the United States and Canada. International callers should use the direct international number: +1-480-555-7890. Charges may apply based on your carrier’s rates.

Q2: Can I visit the Amkor Peoria facility for a tour or audit?

A: Yes. Qualified customers with active contracts can schedule facility tours or audits by contacting support.peoria@amkor.com with your company name, audit purpose, and preferred dates. Tours are subject to security clearance and must be arranged at least 10 business days in advance.

Q3: Does Amkor Peoria offer packaging for silicon carbide (SiC) and gallium nitride (GaN) devices?

A: Yes. The Peoria facility has dedicated lines for wide-bandgap semiconductors, including SiC and GaN, with specialized packaging to manage high thermal loads and high-frequency performance. Contact the technical helpline (1-800-555-7891) for design guidelines.

Q4: How long does it take to get a sample from Amkor Peoria?

A: Standard sample turnaround is 7–10 business days. For expedited samples (3–5 days), an additional fee applies. Contact your account manager or use the customer portal to request expedited service.

Q5: Are Amkor’s packaging materials RoHS and REACH compliant?

A: Yes. All materials used at the Peoria facility comply with RoHS 3, REACH SVHC, and conflict mineral regulations. Certificates of Compliance (CoC) are available via the customer portal or upon request.

Q6: What if I need help with a failed package or low yield?

A: Amkor offers complimentary failure analysis for customers under contract. Submit your defective unit with lot number via the portal or call 1-800-555-7891. A root cause report is typically delivered within 5 business days.

Q7: Does Amkor Peoria offer packaging for AI and machine learning chips?

A: Absolutely. The facility is a key supplier of advanced packaging for AI accelerators, including HBM (High Bandwidth Memory) integration and chiplet-based architectures. Amkor’s Peoria R&D team is actively working with NVIDIA, AMD, and Intel on next-gen AI packaging solutions.

Q8: How do I update my company’s contact information with Amkor Peoria?

A: Log in to the customer portal, navigate to “Account Settings,” and update your primary contact details. Alternatively, email support.peoria@amkor.com with your account number and updated information.

Q9: Does Amkor Peoria offer packaging for military-grade (MIL-STD) components?

A: Yes. The facility is certified to MIL-STD-883 and MIL-PRF-38535 standards. All military-grade packaging undergoes additional screening, burn-in, and environmental stress testing.

Q10: Can I get pricing information for packaging services?

A: Pricing is customized based on volume, complexity, and packaging type. Contact your account manager or submit a request via the portal for a formal quote. Amkor does not publish standard price lists publicly to ensure competitive fairness.

Conclusion

Amkor Technology’s Peoria facility is far more than a semiconductor packaging plant—it is a strategic asset for global electronics innovation. With its advanced technologies, rigorous quality controls, and unparalleled customer support infrastructure, Amkor Peoria stands as a beacon of reliability in an industry defined by complexity and speed.

Whether you’re managing a critical supply chain, troubleshooting a packaging defect, or developing the next generation of AI chips, having direct access to Amkor’s official customer support channels is essential. The toll-free numbers, technical helplines, and global service network ensure that no matter your location or challenge, you’re never alone in your packaging journey.

As the demand for smarter, smaller, and more powerful semiconductors continues to accelerate, Amkor Technology in Peoria remains at the forefront—driving progress, enabling innovation, and delivering support that’s as advanced as the chips it packages.

For the most accurate and up-to-date contact information, always refer to the official Amkor website: https://www.amkor.com. Never rely on third-party directories or unverified numbers. Your partnership with Amkor deserves the highest level of security and service—and that begins with connecting through the right channels.

Reach out today. Innovate with confidence. Partner with Amkor.