Kenya Airways Wheelchair Assistance is a comprehensive service designed to ensure that passengers with limited mobility experience a smooth, safe, and dignified journey from start to finish. Travelers can request wheelchair assistance at the time of booking through the Kenya Airways website, mobile app, or by contacting the airline’s customer service team. Once the request is confirmed, all necessary preparations are made in advance to support the passenger throughout their travel. At the airport, trained staff provide personalized assistance during ticketing and check-in, helping with documentation and ensuring a seamless process. Baggage assistance is included, with care taken to handle luggage efficiently and securely. As part of the service, passengers are accompanied through security screening and guided to their departure gate with real-time flight information updates. Kenya Airways prioritizes comfort and accessibility, offering pre-boarding support to ensure passengers can board the aircraft with ease and minimal waiting. Onboard, the airline's crew members are trained to provide mobility support, including help with seating and in-flight needs, always with sensitivity and respect. Upon arrival, Wheelchair Assistance continues with help during disembarkation, passport control, baggage collection, and onward travel connections. The service is available across both domestic and international routes, ensuring consistency and care regardless of destination. In addition, the airline’s customer support team remains available throughout the journey to respond to any changes, questions, or special needs. With a strong commitment to accessibility, Wheelchair Assistance reflects the airline’s dedication to inclusive travel, enabling passengers with reduced mobility to fly with confidence, comfort, and peace of mind.